Call Center is Open, But Office Remains Closed

Date: Jul 13, 2020


SDCERS staff is here to assist you – we just can’t see you in person. Our Call Center hours will be adjusted this week for training, as we seek the best ways to serve our members during this challenging time.
Tuesday, July 14             10 a.m. to noon, and 2 p.m. to 4 p.m.
Wednesday, July 15       10 a.m. to noon, and 2 p.m. to 4 p.m.
Beginning Thursday, July 16th, the Call Center will be open on the regular schedule, from 9:00 a.m. to noon, and 1:00 to 4:00 p.m. You can also submit non-urgent questions or concerns via our Contact Us page, and we will respond within one business day.
We appreciate your patience. The majority of SDCERS staff are still required to telecommute and our offices remain closed to members and the public.
Retirement counseling appointments are being held via phone and document signing takes place via email exchange. If you already have a retirement counseling appointment scheduled, you will be contacted in advance with details. If you have recently submitted your online application, you will be contacted soon to schedule your appointment.
If you are thinking about retiring soon, please review the fact sheets, FAQs, and videos on our website, which will help answer many of your questions in advance. Keep an eye out for retirement educational webinars, which are announced periodically via your work email. You can also estimate your future retirement benefit by using the Benefit Calculator on the Member Portal. If you have not already registered on our secure Member Portal, click on “Register” on the Member Portal page and follow the registration instructions.
Once you have reviewed all of the pertinent information, if you want to schedule a retirement counseling appointment, you must submit an online retirement application through your Member Portal account by clicking “Online Applications” on the left panel. Keep in mind this electronic application is not final – your submission simply prompts us to contact you to schedule a counseling appointment.
CITY RETIREE HEALTH REIMBURSEMENTS: City Retiree Health Reimbursement requests are being processed as usual. For fastest processing, submit your documents via email (attached as a PDF) to health@sdcers.orgDo NOT use, as this email no longer forwards to Please ensure you have submitted complete documents – we continue to receive incomplete submissions, which cannot be processed and result in delayed reimbursements.
Note: If you are using an Apple product to send the email, in Mail, please select "Format" and click on "Make Plain Text" - we've received reports of emails not getting through our firewalls if this extra step isn't taken when using an Apple product. Alternatively, you may fax your documents to (858) 581-5314, or mail them to our office at 401 West A Street, Ste. 400, San Diego, CA 92101.

Document Under Categories: News Articles, Press Release, Retirement Resources