SDCERS is Virtually Open - Here's How to Reach Us

Date: Apr 16, 2020


Due to the COVID-19 crisis, most SDCERS staff members are telecommuting, and we are unable to answer phone calls via our Call Center. We have adapted and created a new process, so rest assured that we will take care of you. Please submit questions and death notifications via our Contact Us page.
RETIRED MEMBERS: We want to reassure you that pension benefits will continue to be paid on time – your benefit to be deposited into your account on the last business day of each month.
CITY RETIREE HEALTH REIMBURSEMENTS: City Retiree Health Reimbursement requests are being processed as usual. For fastest processing, submit your documents via email (attached as a PDF) to health@sdcers.orgDo NOT use, as this email no longer forwards to
Note: if you are using an Apple product to send the email, in Mail, please select "Format" and click on "Make Plain Text" - we've received reports of emails not getting through our firewalls if this extra step isn't taken when using an Apple product. Alternatively, you may fax your documents to (858) 581-5314, or mail them to our office at 401 West A Street, Ste. 400, San Diego, CA 92101.
As a reminder to all, our physical office downtown is currently closed to our members, so you may not drop off any paperwork in person or meet with SDCERS staff.

NON-RETIRED MEMBERS: If you already have a retirement counseling appointment scheduled, please assume it will be held via phone on the scheduled date and time. You will be contacted in advance with details. If you have recently submitted your online application, you will be contacted soon to schedule your appointment.
If you are thinking about retiring soon, please review the fact sheets, FAQs, and videos on our website, which will help answer many of your questions in advance. You can also estimate your future retirement benefit by using the Benefit Calculator on the Member Portal. If you have not already registered on our secure Member Portal, click on “Register” on the Member Portal page and follow the registration instructions.
Once you have reviewed all of the pertinent information, if you want to schedule a retirement counseling appointment, you must submit an online retirement application through your Member Portal account by clicking “Online Applications” on the left panel. Keep in mind this electronic application is not final – your submission simply prompts us to contact you to schedule a counseling appointment.

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