SDCERS Offices Remain Closed

Date: Jan 07, 2022


Please be advised that due to the ongoing COVID-19 pandemic, our downtown offices remain closed to all but essential staff members required to be in the office in order to perform daily tasks. The majority of SDCERS’ staff continues to work remotely and, unfortunately, our members are still not permitted on site. However, our Call Center continues to be open Monday through Friday, from 9:00 a.m. to noon, and 1:00 to 4:00 p.m. To help decrease call volume, please submit non-urgent questions or concerns via our Contact Us page, which we continue to monitor and generally respond to within one business day.
We will continue to conduct retirement counseling appointments telephonically, which we have been doing since March of 2020. The phone counseling sessions have been well-received, and document signing takes place via email exchange. If you already have a retirement counseling appointment scheduled, you will be contacted in advance with details. If you have recently submitted your online application, you will be contacted soon to schedule your appointment.
If you are thinking about retiring or entering DROP soon, please review the fact sheets, FAQs, and videos on our website, which will help answer many of your questions in advance. Keep an eye out for retirement educational webinars, which are announced periodically via your work email. You can also estimate your future retirement benefit by using the Benefit Calculator on the Member Portal. If you have not already registered on our secure Member Portal, click on “Register” on the Member Portal page and follow the registration instructions.
Once you have reviewed all of the pertinent information, if you want to schedule a retirement counseling appointment (including for service retirements, DROP entries, and DROP exits), you must submit an online retirement application through your Member Portal account by clicking “Online Applications” on the left panel. Keep in mind this electronic application is not final – your submission simply prompts us to contact you to schedule a counseling appointment.
CITY RETIREE HEALTH REIMBURSEMENTS: City Retiree Health Reimbursement requests are being processed as usual. For fastest processing, submit your documents via email (attached as a PDF) to Please ensure you have submitted complete documents – we will contact you if we receive incomplete submissions, which may result in delayed reimbursements. Alternatively, you may fax your documents to (858) 581-5314, or mail them to our office at 401 West A Street, Ste. 400, San Diego, CA 92101.

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