SDCERS' Call Center is Now Open, But Office Remains Closed

Date: Jun 01, 2020


Our Call Center is now open Monday through Friday, from 9:00 a.m. to noon, and 1:00 to 4:00 p.m. However, the Call Center is not currently staffed at full capacity, which is why it is only operating during limited hours. Therefore, please be patient as call waiting times may be longer than usual. To help decrease call volume, please submit non-urgent questions or concerns via our Contact Us page, which we continue to monitor and generally respond to within one business day.
The majority of SDCERS staff are still required to telecommute, and our offices remain closed to members and the public. We will continue to conduct retirement counseling appointments via phone, which we have been doing since the statewide shelter-in-place order began in late March. The phone counseling sessions have been well-received, and document signing takes place via email exchange. If you already have a retirement counseling appointment scheduled, you will be contacted in advance with details. If you have recently submitted your online application, you will be contacted soon to schedule your appointment.
If you are thinking about retiring soon, please review the fact sheets, FAQs, and videos on our website, which will help answer many of your questions in advance. Keep an eye out for retirement educational webinars, which are announced periodically via your work email. You can also estimate your future retirement benefit by using the Benefit Calculator on the Member Portal. If you have not already registered on our secure Member Portal, click on “Register” on the Member Portal page and follow the registration instructions.
Once you have reviewed all of the pertinent information, if you want to schedule a retirement counseling appointment, you must submit an online retirement application through your Member Portal account by clicking “Online Applications” on the left panel. Keep in mind this electronic application is not final – your submission simply prompts us to contact you to schedule a counseling appointment.
CITY RETIREE HEALTH REIMBURSEMENTS: City Retiree Health Reimbursement requests are being processed as usual. For fastest processing, submit your documents via email (attached as a PDF) to health@sdcers.orgDo NOT use, as this email no longer forwards to Please ensure you have submitted complete documents – we continue to receive incomplete submissions, which cannot be processed and result in delayed reimbursements.
Note: if you are using an Apple product to send the email, in Mail, please select "Format" and click on "Make Plain Text" - we've received reports of emails not getting through our firewalls if this extra step isn't taken when using an Apple product. Alternatively, you may fax your documents to (858) 581-5314, or mail them to our office at 401 West A Street, Ste. 400, San Diego, CA 92101.

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