UPDATE: The Member Portal and IRIS are both back up and running as of approximately 3:00 p.m. today! You should now be able to log in to your Member Portal account. Please call SDCERS at (619) 525-3600 if you experience further difficulty or if you have any other questions regarding your SDCERS account. Thank you for your patience while we experienced technical difficulties.
ATTENTION: The SDCERS Member Portal is currently unavailable due to unexpected network connectivity issues. This means you will be unable to access your Member Portal account until these issues are resolved. SDCERS staff is working around the clock with our external IT vendor to fix the problem as quickly as possible. We will update this article as soon as the Member Portal is back online.
Additionally, our internal information system, IRIS, which we use to store and access member data and accounts, is also down due to the same connectivity issues. Therefore, you are welcome to contact our Call Center at (619) 525-3600, but staff will not be able to access your specific account information and will be unable to immediately answer most questions until IRIS is back up and running. In the meantime, we are happy to take a message and a staff member will contact you as soon as our systems are restored.
We sincerely apologize for this inconvenience – we know many of our members rely on access to their Member Portal account and have time-sensitive issues that need to be addressed quickly and efficiently. Please know that customer service is one of SDCERS’ core values and we are doing everything we can to restore the Member Portal and our internal systems as expeditiously as possible. We will update this article periodically as we find out more information.