SDCERS' Response to Coronavirus (COVID-19) Outbreak

Date: Mar 16, 2020


ATTENTION: Amid the COVID-19 outbreak, SDCERS continues to remain open for business. This means that if you have an appointment with one of our retirement counselors, you are under the age of 65, and you are healthy, please come in on your scheduled date and time unless you have been contacted by an SDCERS representative and told otherwise. However, if you are coughing, sneezing, achy, feverish, or having difficulty breathing, please postpone your visit to SDCERS until you are healthy again.

If you have a retirement-related emergency or if you’d like to reschedule your appointment, please contact our Call Center at (619) 525-3600. You may also reach us through our website's contact us submission form, here. We have a number of staff members out of the office for the foreseeable future, so if you have a non-emergency, please use our online contact us form rather than calling the Call Center in order to keep our call waiting times down at a reasonable level.
Also, for the remainder of March, all scheduled seminars will be turned into webinars that can be accessed remotely as long as you have computer and internet access. Those who are registered for the March 17th and March 23rd seminars will be receiving an email with further details and instructions for attending these webinars.
We at SDCERS consider the health and safety of our staff and members a top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus and are committed to being responsive as the situation evolves. In addition to following the guidelines set by the state, county, and city, SDCERS has taken the following steps towards keeping our offices a safe place for staff and members to visit:

  • We have encouraged anyone on our staff who is feeling ill to stay home;

  • We are encouraging members to reschedule their appointments it they are feeling ill;

  • Our building always follows all OSHA guidelines for sterilization and cleanliness;

  • We have taken extra steps to educate our staff on the importance of hand washing and breaking habits like touching our face, nose, and eyes; and

  • We are wiping down keyboards, counters, and office areas frequently throughout the day.

Please take all precautions to stay healthy!

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