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Member Portal & Systems Restored!

Date: Feb 06, 2020 Categories: Member Portal, News Articles, Press Release

UPDATE: The Member Portal and IRIS are both back up and running as of approximately 3:00 p.m. today! You should now be able to log in to your Member Portal account. Please call SDCERS at (619) 525-3600 if you experience further difficulty or if you have any other questions regarding your SDCERS account. Thank you for your patience while we experienced technical difficulties.  ​ATTENTION: The SDCERS Member Portal is currently unavailable due to unexpected network connectivity issues. This means you will be unable to access your Member Portal account until these issues are resolved. SDCERS staff is working around the clock with our external IT vendor to fix the problem as quickly as possible. We will update this article as soon as the Member Portal is back online.   Additionally, our internal information system, IRIS, which we use to store and access member data and accounts, is also down due to the same connectivity issues. Therefore, you are welcome to contact our Call Center at (619) 525-3600, but staff will not be able to access your specific account information and will be unable to immediately answer most questions until IRIS is back up and running. In the meantime, we are happy to take a message and a staff member will contact you as soon as our systems are restored.   We sincerely apologize for this inconvenience – we know many of our members rely on access to their Member Portal account and have time-sensitive issues that need to be addressed quickly and efficiently. Please know that customer service is one of SDCERS’ core values and we are doing everything we can to restore the Member Portal and our internal systems as expeditiously as possible. We will update this article periodically as we find out more information. Learn More...

2019 1099-R Tax Forms

Date: Jan 22, 2020 Categories: 1099R, Member Portal, News Articles

IRS Form 1099-R’s were mailed on January 13th from our vendor based in Chicago. This means all SDCERS retirees and beneficiaries who received a payment from SDCERS in 2019 should be receiving their 2019 1099-R forms via U.S. mail over the next couple of weeks. To access your 1099-R form sooner, please log in to your Member Portal account, click on “1099R and W2” on the left, and select “2019 1099R” to download an electronic copy. You can also update your tax withholding preferences on your Member Portal by clicking on “Tax Withholding.” This guide explains how to update your tax withholding preferences.   For a detailed explanation of the pertinent information in your 1099-R, as well as answers to frequently asked questions regarding this tax form, please review our 1099-R Fact Sheet. If you have additional questions, please contact the Call Center at (619) 525-3600 or submit your questions electronically via our Contact Us web form. Learn More...

Annual Member Statements

Date: Aug 16, 2019 Categories: Member Portal, News Articles

Non-retired SDCERS Members will be receiving their Annual Statement of Benefits in the mail over the next several days. This statement contains detailed account information for the fiscal year ending June 30, 2019, which means the information is current as of July 1, 2019. The purpose of this Annual Statement of Benefits is (1) to ensure that your beneficiary designations are updated, and (2) to keep you informed of the details of your SDCERS retirement account.Please review the information on your statement carefully and contact SDCERS if you need to update your information or if you believe there is an error in your statement. A video detailing the contents of your statement is available here. If you have questions about your Annual Statement of Benefits, please visit your Payroll Specialist or call the SDCERS Call Center at 619-525-3600. And remember, your most up-to-date account information is always available on the SDCERS Member Portal. Learn More...

Member Portal Unavailable April 1, 2019

Date: Mar 27, 2019 Categories: Member Portal

ATTENTION! Please note we are closed April 1, 2019. In addition, on April 1, 2019 we will be conducting website maintenance. Our website, The Member Portal, and phones will be unavailable. We will resume regular business on April 2, 2019. Learn More...

Annual Member Statements Coming Soon: Watch this Video!

Date: Sep 04, 2015 Categories: Member Portal, News Articles, Retirement Resources

As part of SDCERS Retirement Readiness campaign and our ongoing commitment to customer service, all members who have not yet retired will soon receive an Annual Member Statement. The purpose of the statement is to ensure that you are informed of the details of your SDCERS retirement account. Once you receive your Annual Member Statement, we encourage you to watch this video to learn all about them.   Learn More...

SDCERS' New Member Portal Now Available! Sign Up Today!

Date: Jun 06, 2014 Categories: Member Portal, Retirement Resources

SDCERS' new, enhanced Member Portal is now available! Register today to take advantage of the new tools and features available to help you prepare for and enjoy retirement. Beginning June 9th, you will simply need to re-register on the new Portal to take advantage of the latest interactive and easy-to-use online tools to manage your benefits – at the highest level of security. Learn More...

Five Resources to Learn More About Your SDCERS Retirement Benefits

Date: Jan 13, 2013 Categories: Member Portal, Retirement Resources

Use the following five resources to learn more about your SDCERS retirement benefits. Learn More...