Contact Us

Comments, Feedback, or General Inquiries

The electronic form below is intended for comments, feedback and general questions. If your query is intended for a specific staff or Board member, please indicate that direction in the comments section and your message will be forwarded promptly.

Please submit any questions you have using this electronic form. We will respond within 3 business days. Please let us know if you encounter any technical difficulties while visiting our website. Include your email address or contact phone number if your submission requires a response. Please note that calls are recorded for quality assurance and training purposes.

Note: If you are submitting a Public Records Act request, please review the information on this page before submitting your request.

If you are having issues with your Member Portal account (e.g., locked out, registration blocked, haven't received the one-time password email, etc.), please call (619) 525-3600 - SDCERS will need to verify your identity over the phone before we can assist with Member Portal-related issues. You may choose to fill out the form below instead, but please know that for the security of your confidential account information, a staff member will need to speak to you on the phone before moving forward with your request. Thank you!

Fields marked with an asterisk (*) are required.

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P.S. Don’t forget to register on the SDCERS Member Portal, which allows you take advantage of dynamic retirement tools and features - at the highest level of security. Registration is easy and takes just minutes, but please don't hesitate to call us if you have any difficulties. (Note: Active/Inactive Members will need to know the amount of their member contribution on their most recent paycheck; Active DROP Members will need to know their most recent DROP contribution; and Retired Members will need to know the exact amount of their last pension payment in order to register.)

Visit, Call, or Write Us

The San Diego City Employees’ Retirement System is located in the heart of downtown San Diego on the corner of Columbia St. and West A St. Please see this page for more information about directions and parking.

If you are within six months of eligibility, you can submit your service retirement, DROP entry, or DROP exit application via your Member Portal, which will prompt an SDCERS staff member to contact you and schedule your counseling appointment. You must submit your electronic application before we can schedule your service retirement, DROP entry, or DROP exit counseling appointment.

Member counseling appointments for disability retirement applications and purchases of service credit are available by calling SDCERS.

Business hours for the Call Center are Monday through Friday, 9:00 AM – noon, and 1:00 – 4:00 PM. Please note that calls are recorded for quality assurance and training purposes.

Please take time to provide feedback and help us improve the services offered to you by completing our Member Satisfaction, Website Usability, and/or Member Portal Satisfaction Surveys.

SDCERS

401 West A Street, Suite 800
San Diego, CA 92101

City Mail Station 840

Phone: (619) 525-3600
Toll Free: (800) 774-4977
FAX: (619) 595-0513

For media inquiries, please contact SDCERS' Communications Manager, Jessica Taylor, via email: JMTaylor at sdcers.org